Automatic reminders

Less chasing by email and phone.

Signers are reminded only while their action is pending.

Senders always see who is still pending.

An outstanding signature does not explain the reason for a delay. A recipient may need clarification about a clause, confirmation of signing authority, or an explanation of the required signature level. When reviewing outstanding requests, use follow-up to distinguish between someone needing more time and someone needing a specific answer.

Within your team, decide who will handle questions about document content and, where needed, signing requirements. If a delay continues, ask about the obstacle instead of simply repeating the request to sign. This lets reminders support routine follow-up while direct conversations address issues that require a decision or explanation.

Reminders help keep a signing request in view, but a reminder is neither a signature nor evidence of agreement. In internal reviews, distinguish a document awaiting action from one whose signing process is complete. Do not treat an elapsed target date or a lack of response as completion.

After completion, use the document’s audit trail and completion certificate for record keeping rather than informal follow-up summaries. If another party needs to check the file’s authenticity, WQ3’s public verification page is available without an account. This places reminders within a broader process: a clear request, the required action, and a documented completion record.