Cookie policy

Small text files or data saved in your browser when you visit the site. They help it work, remember your preferences and understand how it is used.

Session cookies last until you close your browser. Preference and analytics data last for a period set by each provider, or until you delete them.

You can delete or block cookies in your browser settings at any time. Blocking essential cookies may stop parts of the site from working properly.

This policy covers the marketing website. The WQ3 platform itself uses essential cookies for sign-in and account security, as also described in the Privacy Policy.

For any question about this policy, contact Fixed Egypt For Digital Solutions and Information Security at legal@fedis.com.eg.

Start by identifying what you want to change: the site's appearance, conversation continuity, or visit measurement. These serve different purposes, so one browser setting may not produce the same result for all of them. For example, resetting the appearance preference means paying attention to the local storage that holds your choice, rather than looking only at cookies.

Before clearing site data broadly, review which types of data your browser will remove. Removing the data that holds preferences or a conversation identifier may mean choosing settings again or losing conversation continuity. If you are addressing a specific issue, first review the storage category associated with it instead of treating all stored data as interchangeable.

An identifier that keeps a support conversation connected serves a different purpose from verifying a signer's identity. Recognising a conversation across pages does not establish who is using the browser. Likewise, website preferences and aggregate visit information should not be treated as evidence that a particular person reviewed or signed a document.

If your question concerns identity assurance during signing, look at the verification requirements for that workflow rather than the marketing website's cookie settings. WQ3 offers eKYC as an account-verification add-on, separate from its three signing levels. Keeping these purposes distinct helps avoid confusing a convenient browsing experience with an identity check performed as part of signing.

Clearing browser data is not the same as requesting deletion of document records or account information. Browser controls address data stored in the browser, while broader questions about personal information concern the processing described in the Privacy Policy. Do not assume that removing a cookie removes every record associated with an earlier interaction.

Similarly, the audit trail and completion certificate are the relevant records for reviewing completed signing actions, rather than marketing website cookies. When asking about personal-data deletion or retention, specify whether your question concerns a website visit, a conversation, an account, or a signing workflow. This distinguishes local browser cleanup from questions about how other records are handled.

When contacting us about browser storage, identify the page or feature involved, what you tried to change, and what happened. It helps to distinguish a language preference, appearance setting, chat issue, or analytics question. This gives your enquiry a clearer scope than a general statement that cookies are not working.

Do not include passwords, private signing links, or contract contents in a cookie-policy enquiry. If you attach an image of browser settings, conceal unrelated personal information and account details first. You can also specify whether you need clarification about the purpose of storage, its duration, or the available controls, without sharing sensitive content.