We review it
Your request goes to the right team based on the topic you chose.
What happens after you send your message
The WQ3 team reviews your message and replies by email as soon as possible on business days.
We get in touch
We reply by email or phone to understand your needs and agree the next step.
We propose a fit
A quote, a walkthrough session or an integration plan, depending on your request.
Helpful details to include
The kind of documents you sign, roughly how many users, the systems you want to connect, and any legal or security requirements your organisation has.
Turn your question into a clear decision
If you are unsure how to frame your enquiry, start with the decision you need to make rather than a feature name or technical term. You might need to establish that signing is complete, understand different signer requirements, or check a file you have received. Explaining the outcome helps distinguish a workflow question from a question about identity or signing evidence.
A useful starting point is: “We need to complete this process, but we are unsure how to demonstrate this step.” Also say whether you are exploring WQ3 for the first time or asking about an already signed document. For a general enquiry, a short description is enough without attaching the entire agreement.
Separate signing requirements from identity checks
For questions about signature strength, distinguish the signing method from verification of the account holder. WQ3 has exactly three levels: electronic signature, remote signing and token signing; eKYC is an account-verification add-on, not a fourth level. Your enquiry can address either or both without treating them as the same requirement.
Different signers can use different levels within one document, so explain whether requirements vary between participants. Requiring a verified account is different from requiring a signer to use a digital certificate. If an internal reviewer has supplied a requirement, quote its wording rather than trying to translate it into a product or signature-level name yourself.
Ask about evidence without sharing sensitive information
For a completed document, first identify what you want to establish: the sequence of signing actions, file integrity, or verification without an account. These are separate questions even when they concern the same agreement. The audit trail records actions, while SHA-256 fingerprint comparison helps reveal changes to a file.
WQ3 also provides a public check page accessible using the document’s QR code and reference. In your initial message, describe the issue and remove unnecessary information from any screenshot you choose to share. Do not include passwords, signing credentials or private invitation links, and do not send an identity document simply to explain a general question.
Distinguish product questions from legal conclusions
If you are asking whether a signed document will be accepted, distinguish the evidence WQ3 provides from the legal effect of a particular agreement. These questions are related but not interchangeable. Egypt’s E-Signature Law No. 15 of 2004 recognises electronic signatures and documents when its conditions are met, not simply because a file was signed electronically.
A useful product enquiry can ask which records support review of signer identity, document integrity and the sequence of actions. For cross-border transactions, identify the countries involved rather than assuming one rule applies everywhere. Product information does not replace transaction-specific legal review; reserve conclusions about validity and enforceability for your legal adviser.
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Related pages
Request a demo
See WQ3 with your own documents and workflow.
Learn moreContact sales
Plans, quotes and Enterprise, API or Dedicated pricing.
Learn moreEnterprise inquiry
Organization-wide rollout, integration and deployment.
Learn moreAPI inquiry
Access to the WQ3 API and embedded signing.
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Resell, implement or integrate WQ3.
Learn moreStart your first signing journey today.
Create your WQ3 account, or talk to us about your organization’s requirements.
Frequently asked questions
Can I contact WQ3 before choosing a signature level?+
Yes. Explain the decision you need to make and what must be demonstrated; you do not need to select a level or know technical terminology first.
Does eKYC replace remote or token signing?+
No. eKYC verifies the account holder’s identity and can be required alongside any of the three signature levels.
Do I need an account to verify a signed document?+
The public check page does not require an account. You can access it using the document’s QR code and reference.
Should I attach the complete contract to my first enquiry?+
For a general question, start with a description rather than the full contract, and avoid sharing unnecessary personal or confidential information.
Is a completion certificate the same as a signer’s digital certificate?+
No. The completion certificate accompanies the document’s action record; a digital certificate used for signing concerns the signer’s signing credentials.